Contact Us

Get in Touch

Choose the best channel for your needs. We're here to help whether you prefer tickets, community support, or direct communication.

Submit a Ticket

24-48 hours

Best for complex issues that need detailed investigation. Your ticket is tracked and prioritized based on severity.

Private & secureTracked SLA responseFull issue history

Best for:

  • Technical issues requiring investigation
  • Account-specific problems
  • Bug reports with detailed logs
  • Service requests or feature requests
Submit a Ticket

Join Discord

Usually within hours

Great for quick questions and community interaction. Get help from both staff and experienced community members.

Community supportFast responsesBrowse past answers

Best for:

  • Quick questions
  • Community discussions
  • General guidance
  • Networking with other users
Join Discord

Email Us

2-3 business days

For business matters, partnerships, or when you need formal documentation of your communication.

Direct to teamFormal recordDetailed responses

Best for:

  • Business inquiries
  • Partnership opportunities
  • Billing questions
  • Formal communication
Email Us

Not sure which to choose?

Here's a quick guide to help you pick the right channel

Is this urgent and blocking your work?

Submit a ticket with "Critical" or "High" severity for fastest SLA response.

Submit Urgent Ticket

Do you have a quick question?

Try our Discord community for fast, informal help from staff and other users.

Join Discord

Need help with billing or business matters?

Email us directly for formal communication and business inquiries.

Send Email

Looking for self-service help?

Browse our knowledge base for guides, tutorials, and troubleshooting articles.

Browse Articles

Response Time Expectations

Critical
Ticket: 4 hours
High
Ticket: 8 hours
Medium
Ticket: 24 hours
Low
Ticket: 48 hours

Response times are during business hours (Mon-Fri, 9am-6pm). Discord community support may vary.